Privacy Policy

Last Updated: November 30, 2025

This Privacy Policy ("Policy") explains how Andrei Kucherov (ABN 31 188 609 933) ("We", "Us", or "Our"), the operator of the FL101 SaaS platform ("Service") at https://www.fl101.io, collects, uses, discloses, and protects your personal information. By accessing or using the Service, you ("You" or "User") consent to the practices described in this Policy.

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the APPs. If you are located outside Australia, additional privacy laws may apply, but this Policy is governed by Australian law.

1. Types of Information We Collect

We collect personal information that can identify you, either alone or in combination with other data. This may include:

  • Account Information: Name, email address, and any other details provided during sign-up or profile updates.
  • Usage Data: Information about how you interact with the Service, such as IP address, browser type, device information, pages visited, and timestamps.
  • Content You Provide: Data uploaded or created through the Service, including process designs, data schemas, initial states, security keys, and activity logs. This may include personal information if embedded in your workflows (e.g., customer data).
  • Payment Information: For subscription plans, details like billing address and payment method (processed via third-party providers).
  • Communication Data: Information from emails, support requests, or feedback you send us.
  • Automatically Collected Data: Cookies, web beacons, or similar technologies to track usage for analytics and improvements.

We do not collect sensitive information (e.g., health data, racial origins) unless it is voluntarily provided by you and necessary for the Service.

2. How We Collect Information

  • Directly from You: When you create an account, design processes, upload content, or contact us.
  • Automatically: Through cookies and tracking technologies when you use the Service.
  • From Third Parties: Such as analytics providers (e.g., Google Analytics) or payment processors, subject to their privacy policies.
  • Public Sources: If relevant, but we minimize this.

If you provide personal information about others (e.g., in workflows), you warrant that you have their consent to do so.

3. Purposes for Collecting, Using, and Disclosing Information

We collect and use your personal information primarily to provide and improve the Service. Specific purposes include:

  • Creating and managing your account.
  • Enabling you to design, deploy, and monitor BPMN processes.
  • Providing customer support and responding to inquiries.
  • Analyzing usage to enhance features (e.g., dashboard stats, error tracking).
  • Sending service-related communications, such as updates or security alerts.
  • Complying with legal obligations, including under Australian law.
  • Marketing our services (with your consent where required), such as newsletters.
  • Preventing fraud, enforcing terms, and protecting the Service.

We may disclose your information to:

  • Service providers (e.g., hosting, analytics) who assist us, bound by confidentiality.
  • Affiliates or successors in case of business transfers.
  • Authorities if required by law, subpoena, or to protect rights/safety.
  • With your consent for other purposes.

We do not sell your personal information. Disclosures outside Australia (e.g., to cloud providers) will be protected by appropriate safeguards, such as standard contractual clauses.

4. Storage and Security

Your data is stored on secure servers in Australia or other compliant jurisdictions. We implement reasonable technical, administrative, and physical measures to protect against unauthorized access, loss, or misuse, including encryption, access controls, and regular audits.

However, no system is completely secure. In the event of a data breach involving personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act.

Data retention: We keep personal information only as long as necessary for the purposes outlined, or as required by law (e.g., 7 years for financial records). After that, it is securely deleted or anonymized.

5. Your Rights: Access, Correction, and Deletion

Under the APPs, you have rights to:

  • Access: Request a copy of your personal information (subject to exemptions).
  • Correction: Ask us to update inaccurate information.
  • Deletion: Request erasure where appropriate (e.g., if no longer needed), though we may retain copies for legal reasons.
  • Opt-Out: Withdraw consent for marketing or certain uses (contact us to unsubscribe).
  • Anonymity/Pseudonymity: Where practical, interact with us anonymously.

To exercise these rights, contact us at support@fl101.io. We will respond within a reasonable time (usually 30 days) and may charge a reasonable fee for access if complex.

If you are in the EU/UK, GDPR rights may apply additionally, such as data portability.

6. Cookies and Tracking Technologies

We use cookies for essential functions (e.g., session management) and analytics. You can manage preferences via your browser settings, but disabling may affect Service functionality.

Third-party tools (e.g., Google Analytics) may collect data; see their policies for opt-outs.

7. Children's Privacy

The Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. If we become aware of such data, we will delete it.

8. Complaints and Dispute Resolution

If you have a privacy concern, contact us first at support@fl101.io. We will investigate and respond within 30 days.

If unsatisfied, you can complain to the OAIC at www.oaic.gov.au.

9. Changes to This Policy

We may update this Policy to reflect changes in practices or laws. Updates will be posted on the website with the new effective date, and we may notify you via email for material changes. Continued use constitutes acceptance.

10. Contact Us

For questions about this Policy or your personal information, contact:

Andrei Kucherov (ABN 31 188 609 933)
Email: support@fl101.io

By using the Service, you acknowledge that you have read and understood this Policy.